Frequently Asked Questions
Welcome to our FAQ section! If you don't find the answer you need here, feel free to reach out to us directly at pulamanngraphix23@gmail.com — we're happy to help.
ORDERING & PAYMENT
1. How do I place an order?
Browse our store, select the tie you want, choose your color, and add it to your cart. Follow the checkout process and you'll receive an order confirmation email once your purchase is complete.
2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure payment options available at checkout.
3. Can I use a discount code?
Yes! Enter your discount code at checkout. Current offers:
- COLLECT3 — Buy 2 ties, get 50% off a 3rd
- FATHER26 — Father's Day exclusive discount
- FS26 — Free shipping on your order
PRODUCT DETAILS
4. What sizes do your ties come in?
All Pula Ties neckties are 64 inches long and 3 inches wide — standard adult sizing that works for most body types and knot styles.
5. Are the ties double-sided?
Yes! All ties in our Tatau Collection feature a double-sided print, meaning the pattern runs on both sides of the tie. No plain back.
6. What are the ties made of?
Our ties are crafted from premium quality fabric with vibrant, lasting print — designed for comfort and durability for all-day wear.
7. How do I tie a necktie?
YouTube has great tutorials for the classic Four-in-Hand and Half Windsor knots — both work perfectly with our ties. At 64 inches, our ties give you plenty of length to work with any knot style.
SHIPPING & ORDERS
8. How long does shipping take?
We ship within the United States only. Most orders are processed within 1–3 business days and delivered within 5–7 business days after that.
9. Can I track my order?
Yes — once your order ships you'll receive a confirmation email with a tracking number so you can follow your delivery every step of the way.
10. Do you offer international shipping?
At this time, Pula Ties ships within the United States only. Stay tuned — international shipping may be coming in the future!
RETURNS & ISSUES
11. What is your return policy?
All sales are final. We do not accept returns or exchanges. Please review your order carefully before completing your purchase. If there is an issue with your order — such as a defect or incorrect item — please contact us at pulamanngraphix23@gmail.com and we will make it right.
BULK & CUSTOM ORDERS
12. Do you offer bulk orders for weddings, church groups, or family events?
Absolutely! If you're ordering for a wedding party, church group, graduation, or family gathering, reach out to us at pulamanngraphix23@gmail.com and we'll do our best to accommodate your needs.
13. Can I get a custom tie design?
We love custom requests! Contact us at pulamanngraphix23@gmail.com with your idea and we'll discuss what's possible.
CONTACT
14. How can I contact customer support?
Email us at pulamanngraphix23@gmail.com — we typically respond within 1–2 business days.